At Brimuscle, customer satisfaction is important to us, but due to the nature of health and nutrition products, we maintain a strict return and refund policy. Please read carefully before placing your order.
1. Product Returns
-
Returns are only accepted if the product delivered is defective, damaged, or not as described.
-
If there is no genuine issue with the product, returns will not be accepted under any circumstances.
-
Customers must provide valid evidence (images, videos, or unboxing proof) when requesting a return.
2. Order Cancellation
-
Orders can be cancelled within 1 day (24 hours) of placing the order, and a full refund will be issued.
-
After 1 day or once the order is dispatched, cancellations and refunds are not allowed.
3. Refund Policy
-
Refunds will only be processed in cases where:
-
The product is defective/damaged with valid proof.
-
The order is cancelled within 24 hours.
-
-
Once approved, refunds will be initiated to the customer’s original payment method within 7–10 working days.
4. Important Note
-
As a general policy, returns and refunds are not accepted for reasons such as change of mind, taste preference, or non-usage.
-
Brimuscle reserves the right to approve or reject any return/refund request based on the above conditions.
📍 Company Details
Brimuscle – A child company of BLUEPILL EXPRESS
Registered Office: Dhara Arcade, Mahadev Chowk, Mota Varachha, Surat, Gujarat – 394101
📧 info@brimuscle.in
